Terms & Conditions

We recommend that you read this section of the site prior to purchasing as it provides you with important information regarding the terms and conditions that govern your use of the site and also provides other information that you will find useful on ordering, delivery and returns. ORDERING Some items are "one offs" or of limited stock. All items offered are subject to availability at the time of order. Your order will be processed once stock levels and availability has been checked and once credit card payment has been authorised. Should any items you have ordered be out of stock we will contact you to let you know availability or expected delivery dates. Care is taken to portray and describe items accurately giving you as much detail as possible in the photographs. There may be some slight differences due to natural variations in the gem materials and the electronic process used to transmit the details on the web site. Products shown are not actual size. All lengths are approximate. All prices are in Pounds Sterling and include VAT at the prevailing rate. DELIVERY We aim to despatch goods that are in stock within 3 working days of receipt of order. Payment is only debited from your card once goods are despatched. For goods up to the value of £50 you can choose delivery by either 1st class post, special delivery or insured special delivery. Goods over £50 in value can be sent by special delivery or insured special delivery which is a next day service (excluding holidays) for orders received before 1 p.m. Monday-Thursday, includes insurance cover and will require a signature on receipt. Orders over £150 have to be sent insured special delivery. We are happy to accept credit card orders from overseas. For details of delivery charges please contact our office. Only one delivery charge will be made for your order providing that it is all being delivered to the same address. If you have requested multiple delivery address then a delivery charge will be applied for each address. You will find details of delivery charges with options at the check out point when ordering. RETURNS POLICY An item (except earrings) may be returned for a refund minus the postage costs, for any reason within 7 days of receipt provided that the item is returned in the original packaging, unworn or unused, in new and unaltered condition. The returned item must be sent postage paid and insured for the full purchase price in the same way it was received. Susannah Chenevix-Trench FGA is not responsible for any jewellery or item that is not returned in the time frame and manner detailed above. The refund will be made in the same form of payment that the original item was purchased. In the event that an item is damaged or faulty on arrival please return to us within 7 days. Items will replaced or credited provided the damage occurs prior to deliver or if it is clear that there is a manufacturing fault. Items considered to have been mistreated or damaged through wear and tear after delivery to the buyer cannot be replaced or credited. The issuing of replacements and credit notes is at the discretion of Susannah Chenevix-Trench FGA. STRINGING Strung necklaces are guaranteed for 6 months from purchase date for normal wear and tear. Stretch bracelets are guaranteed for 1 month from purchase date. Should you have any problems with items that need restringing out of guarantee we do provide a stringing service, please contact us for details. This site contains exclusive and original designs the copying of which is strictly forbidden. In the event of any unauthorised copying, Susannah Chenevix-Trench FGA is entitled to take legal proceedings against the customer, wholesaler or manufacturer. Copyright The contents of this site and the site as a whole are intended solely for personal, non-commercial use. Permission is given to download or copy contents displayed on the site for the sole purpose of placing an order or for using the site as a shopping resource. No right, title or interest is transferred as a result of any such downloading or copying. GENERAL This site is governed by UK Law. We shall not be liable to you for any failure to deliver goods ordered or any delay caused by any event or circumstance beyond our reasonable control. We update and edit this site on a regular basis but we cannot guarantee that the site and its contents are completely free of errors. We are not liable for any damages associated with use of this site however caused, incorrect prices or information. Susannah Chenevix-Trench FGA reserves the right to refuse to supply to any person for whatever reason.